Blackpool Breaks & Breaks2Go Terms and Conditions

^{CANCELLATION COVER}

^{We strongly advise that you purchase Cancellation Cover for only £10 per adult (£20 on Christmas and New Year breaks). There are no excluded medical conditions, and this cover is ideal for guarding against unforeseen circumstances such as illness, hospital appointments etc. Cancellation Cover is valid until 24 hours before departure time, and ensures that only your deposit is lost in the event of cancellation. No refunds will be issued in the event of no shows or cancellations made 24 hours or less before departure time, with or without cover. Please note, deposits are non-refundable, therefore the first £40pp (or deposit) on any booking is retained in the event of cancellation, with or without cover. Cancellation Cover allows you to make one change to your booking free of charge, with no admin fee. Admin fees will apply for changes made to a booking without cancellation cover. Children are covered free of charge when adults purchase cover. Not available on self-catering packages. Cancellation Cover must be purchased at time of booking or within 7 days of booking.} 

^{CHANGES BY US}

^{Sometimes it may be necessary at short notice to make changes to a tour. If a hotel change is involved, we will endeavour to offer you a similar standard hotel and keep you informed of any changes. Occasionally we may have to alter timings, routes, itineraries or excursions (examples include but are not limited to: cancelling an excursion due to bad weather or other event out-with our control); if this is necessary then inconvenience will be kept to a minimum. No compensation will be payable in the event of any necessary changes made by us.}

^{CANCELLATION BY US}

^{In some cases, if the number of passengers booked on a tour is below the required minimum, we have no option but to cancel the tour. In this instance, we will notify you at least 14 days before the departure date, or, if the tour is cancelled due to unforeseeable circumstances beyond our control, we will notify you as soon as possible. We will offer a full refund or the option to transfer to another tour. Compensation is not payable in the event of us cancelling a tour where the number of people booked on the tour does not reach the required minimum or for unforeseeable circumstances out with our control, the consequences of which could not have been avoided even if all due care had been exercised by us.}

^{CANCELLATION BY YOU}

^{If you cancel your holiday (with no Cancellation Cover), the following charges apply:}

^LUGGAGE

^{All baggage and personal belongings are carried at owner's risk and Blackpool Breaks & Breaks2Go will not accept any responsibility for loss or damage except where such a loss or damage is caused by proven negligence of the company's employees. Due to health and safety of our drivers and coach weight limits, you must keep to one medium sized suitcase per person, maximum weight 18kg (40lb). All valuables and necessary items such as medication must be carried on your person and not placed in luggage in the hold.} 

^{OTHER TERMS}

^{In order to ensure the safety and comfort of all passengers on our holidays, you are subject to the following requirements: You may not play a radio or any portable music player on the coach without the use of earphones. You are responsible for ensuring you are at the correct departure point at the correct time and we cannot be held liable for any loss or expense suffered by clients because of their late arrival at any departure point. You must ensure that you have a valid passport for European holidays and we cannot be liable for any loss or expense incurred if you do not. It is essential that your luggage has the Blackpool Breaks or Breaks2Go label affixed. It is a condition of travel that if there is any item of luggage above the maximum weight limit, we must be notified in writing. Wheelchairs and scooters: we regret that due to space limitations, we can only accommodate either two wheelchairs or one lightweight (15kg) folding mobility scooter on each tour. You must notify us at the time of booking if you wish to bring a wheelchair or scooter.}

^{TRAIN UPGRADES}

^{Please note, train tickets are non refundable and not covered by cancellation cover.}

^{SMOKING & ALCOHOL}

^{Smoking (including the use of e-cigarettes) is not allowed at any time on the coach. Consumption of alcohol is not allowed at any time on the coach.}

^BEHAVIOUR

^{When you book with us you accept responsibility for any loss or damage caused by any member of your party. Full payment for any loss or damage must be paid to the coach driver or accommodation provider. In the event of any client behaving in a manner which, in our reasonable opinion, is likely to cause offence, damage, danger or distress to others, we reserve the right to terminate that person’s holiday arrangements and will not be liable for any refund, compensation or any other costs incurred.}

^{COMPLAINTS PROCEDURE}

^{It is important that, if you are unhappy with any aspect of your holiday, you raise the matter at the time with the coach driver or accommodation provider. If they are unable to resolve the problem to your satisfaction, you must contact this office immediately. If you fail to do this, thereby failing to give us an opportunity to rectify the matter at the time, we cannot accept any responsibility retrospectively. If we are unable to rectify the matter during your stay, it is a condition that you write to us with details of your complaint so that we can commence an investigation. You must send this report to us in writing within 14 days of return.}

^{OUR LIABILITY TO YOU}

^{We take care to ensure that your holiday will be as enjoyable and safe as possible.  However, we will not be responsible where you do not enjoy your holiday or suffer any problems because of a reason you did not inform us of at the time of booking, or where any problems you suffer did not result from any breach of contract or other fault on our part or our suppliers', or where any losses, expenses, costs or any other problems relate to any business not connected to Breaks2Go.}

^{SPECIAL REQUESTS}

^{Although we endeavour to pass any reasonable requests on to the relevant supplier, we cannot promise that any requests will be honoured. We will not always be able to tell you before your holiday if we cannot meet your special request.}

^{IRELAND & EUROPEAN HOLIDAYS}

^{It is the passenger’s responsibility to ensure that they meet the entry requirements for their destination and are in possession of the correct travel documents required for entry. We cannot be held responsible if passengers are not in possession of the required travel documents and no refund will be given to anyone unable to travel for this reason. It is the passenger’s responsibility to ensure that they have adequate travel insurance cover.}

^{PRICE POLICY}

^{All brochure prices are quoted in pounds sterling. Hotel prices are per person and based on two people sharing accommodation. Child price applies when sharing a room with 2 or more adults. Children are charged at adult rate if sharing with one adult only. We reserve the right to make changes & correct errors in advertised prices at any time. We reserve the right to increase the cost of your holiday by way of a surcharge if transportation costs, fuel duties, ferry costs or port taxes increase or as a result of currency fluctuations. We will always bear the first 2% of any increase.}

^{FORCE MAJEURE}

^{Except where otherwise stated we regret that we cannot accept any liability or pay any compensation where the performance of our contractual obligations is prevented or affected, or you otherwise suffer any damage or loss as a result of "force majeure". In these conditions, "force majeure" means any event which we or the supplier of our services could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, pandemics, adverse weather conditions, fire and all similar events outside our control.}

^{PASSENGERS WITH HEALTH CONSIDERATIONS}

^{Please note: our holidays may not be suitable for people with certain disabilities, dietary requirements or medical conditions. If you have a disability, coaches can be difficult to get on and off, and some of our hotels do not offer ground or lower floor accommodation or lifts and easy access. Should any of your party suffer from any disability or medical condition which may affect their or any other passengers' holiday, you must provide full written details at the time of booking, including any specific requirements that the person has. At the time of booking you must confirm that all assistance the disabled person requires will be provided by you.}

^{GIFT VOUCHERS}

^{Gift vouchers are valid from one year from date of issue/purchase. It is your responsibility to retain your voucher code as vouchers cannot be redeemed without the relevant code. Gift vouchers cannot be exchanged for cash. Vouchers can be used as payment or part payment on any holiday, subject to availability. No change will be given if the value of the holiday is less than that of the voucher.}

^{PROTECTING YOUR MONEY}

<sup>Travel Treats Limited (trading as Blackpool Breaks & Breaks2Go) are protected by ABTOT. The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Travel Treats Limited, ABTOT number 5379, and in the event of their insolvency, protection is provided for:
1. Non-flight packages
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transport was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Travel Treats Limited. In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company. You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made
You can find out more about ABTOT here: https://www.abtot.com/</sup>